Expert, Affordable Garage Door Repair and Installation Services
About Our Beginnings
El Paso Door Company has served the El Paso community with unparalleled quality and expertise since 1979. Founded by Ted A. Garcia, the company has been family-owned and operated ever since, transitioning to Arthur R. Garcia as president in 1999. We take pride in being a locally owned and operated business that prioritizes exceptional service and customer satisfaction.
Our Philosophy
Our philosophy is simple: to deliver unmatched customer service, offer innovative solutions, and strive for perfection in every project. We believe in building lasting relationships with our clients by understanding their unique needs and providing personalized solutions. Every project, regardless of size, is treated with the utmost care and attention to detail.
Our Services
El Paso Door Company offers a comprehensive range of services to meet all your garage door needs. Our services include:
Installation
- New garage door installations
- Installation of high-quality garage door openers
- Installation of specialty doors, such as carriage house doors and aluminum full view doors
- Installation of access and emergency systems
Repair & Maintenance
- Repair of all makes and models of garage doors and openers
- Spring replacement and lubrication
- Remote control programming and repair
- Tune-ups and preventative maintenance
Products & Accessories
- Wide variety of garage doors in various materials, styles, and colors
- High-quality garage door openers and accessories
- Specialty doors and openers for unique applications
Our Values
- Integrity: We operate with honesty and transparency, treating every client with respect and fairness.
- Excellence: We are committed to delivering the highest quality workmanship and products.
- Customer Focus: Our customers are our top priority, and we strive to provide exceptional customer service.
- Innovation: We stay up-to-date with the latest industry trends and technologies to offer innovative solutions to your needs.
Get to Know Us Better
El Paso Door Company is a proud recipient of multiple awards and accreditations, reflecting our commitment to excellence and customer satisfaction. We are a minority business enterprise, owned and operated by a Vietnam veteran. We prioritize safety and transparency, and all our technicians are highly trained and certified.
Same-Day Service and Professional Technicians
EP Door Co. provides prompt and professional service for garage door repairs and maintenance. Reviewers rave about their technicians, including Robert Shanks, Bryan Gomez, and Victor, who take the time to explain the process step-by-step. Customers appreciate their prompt service, with some even receiving same-day repair appointments.
Aggressive Sales Tactics and Unmet Expectations
However, some reviewers express dissatisfaction with the company's sales tactics and customer service. Robbie and Edi Brannon were left waiting for a call back after scheduling an appointment, and Sergio Soto was told his door would arrive in two weeks, but it took a month and a half. Paola Llerena's door was damaged during repairs, and she was left unanswered calls and unfulfilled promises to fix the issue.
Mixed Reviews on Pricing and Quality
Bonita Tate was pleased with the company's pricing, but felt rushed during the sales process. Ruben Reyes and Javier Anchondo Jr express satisfaction with their garages door replacements and installations. However, Paola Llerena's negative experience has left a lasting impression.
Conclusion
EP Door Co. has both excellent and subpar reviews, highlighting the importance of finding a reliable and trustworthy company. While some reviewers praise the company's prompt service and professional technicians, others express frustration with sales tactics and unmet expectations.
Be the first to review El Paso Door.
Write a Review