At Two Step Garage Doors, our mission is to provide exceptional garage door services to our community in San Antonio, Texas. We understand the importance of a well-functioning garage door, which is why we strive to provide top-notch services that meet our customers' needs.
Our Services
We offer a wide range of services, including garage door repairs, installations, and maintenance. Our team of experienced technicians is dedicated to providing quality services that ensure your garage door is in good working condition. Whether you need repair services, installation of a new garage door, or maintenance services, we've got you covered.
Garage Door Repair Services
Our team of expert technicians is trained to diagnose and fix a wide range of garage door issues. We understand that a broken garage door can be frustrating and inconvenient, which is why we strive to provide quick and efficient repair services. Our comprehensive repair services include:
- Fixing broken springs
- Replacing worn-out rollers
- Replacing snapped cables
- Replacing faulty openers
- Replacing circuit boards
New Garage Door Installations
Are you looking to install a new garage door? We've got you covered! Our team of experienced technicians can install a wide range of garage door designs, including steel, aluminum, and wood doors. We work with top-quality door manufacturers to ensure that your new garage door is durable and long-lasting.
Maintenance Services
Regular maintenance is essential to ensure your garage door functions smoothly and efficiently. Our team offers routine maintenance services that include:
- Inspecting your garage door for signs of wear and tear
- Lubricating moving parts to reduce noise and wear
- Adjusting and balancing your garage door to ensure smooth operation
Why Choose Us
At Two Step Garage Doors, we pride ourselves on providing exceptional customer service, prompt responses to emergencies, and competitive pricing. We believe that our customers are the foundation of our business, which is why we strive to exceed their expectations with every interaction.
Community Involvement
As a local, family-owned business, we believe in giving back to the community that has supported us. We participate in local charity events and sponsor community initiatives to show our appreciation for our customers and the community we serve.
Customer Service Issues
Several reviewers had issues with the customer service provided by Two Step Garage Door Repair. Author Steve G. reported that the person who answered the phone was rude and hung up on him after he asked to confirm he had called the right number. Author Carol Riechers was also hung up on after asking about the delivery of her garage door opener. Author Jason Hardy experienced misleading marketing and poor communication, with a significant price increase when the contractor arrived at his location. Author Rory Klukas had a terrible experience, with rescheduling, delays, and misinformation from the company.
Technical Issues
Some reviewers experienced technical issues with their garage doors. Author Dr. Phil Spears had a broken garage door spring that was quickly fixed by a technician named Two Step. Authors Diane Jester and Krystal Bean also had positive experiences with broken springs, with the technicians providing good service and knowledge.
Price and Value
Some reviewers felt that the prices charged by Two Step Garage Door Repair were too high. Authors Jason Hardy and Kevin White reported paying significantly more than they expected for spring replacements. Author Kurt Barton felt that the price for his garage door spring replacement was too high, but the technician did excellent work.
Overall Experience
The overall experience for many reviewers was negative, with issues related to customer service, technical issues, and price. However, some reviewers had positive experiences with the technical services provided, particularly with regards to fixing broken garage door springs.
