Who We Are
At idc-Automatic, we have a long history of providing top-notch services to our customers in the Twin Cities. Since 1974, we have been dedicated to delivering exceptional results, with a focus on garage doors, concrete, and dock levelers. Our team of experts is committed to providing exceptional products and service, exceeding our customers' expectations at every turn.
What We Offer
We offer a wide range of services, including garage door installation, repair, and maintenance, as well as concrete installation and repair. Our expertise extends to commercial overhead doors, dock levelers, and security grilles, making us the go-to solution for businesses and homeowners alike.
Garage Doors
Our selection of garage doors is unparalleled, with a vast array of styles, materials, and finishes to choose from. From modern steel to classic wood, we have something for every taste and budget. Our custom garage door options include decorative glass, decorative hardware, and powder-coated track and hardware. Whether you're a homeowner looking to elevate your home's curb appeal or a business owner seeking to improve your facility's functionality, we have the perfect garage door solution for you.
Concrete Services
At idc-Automatic, we understand the importance of durable, high-quality concrete. Our team of experts is equipped to handle residential and commercial concrete projects, including driveways, garage floors, sidewalks, and patios. With our range of finishing options, including coloring, staining, and stamping, we can create a unique, beautiful finish that enhances the beauty of your property.
Dock Levelers
We serve the warehousing industry with dock leveler products and services, providing durable and versatile levelers that bridge the gap between freight vehicles and warehouse doors. Our experts also install dock bumpers and seals to safeguard warehouses from the impact of trucks and trailers.
What Sets Us Apart
At idc-Automatic, we pride ourselves on our commitment to exceptional service, quality products, and expert craftsmanship. Our team of experts is dedicated to providing fast, reliable, and cost-effective solutions for all your garage door, concrete, and dock leveler needs. With over 45 years of experience, we have built a reputation for reliability and integrity that sets us apart from the competition.
Company Performance and Quality of Work
The team at IDC Automatic is highly praised for their exceptional work quality, professionalism, and attention to detail. Multiple reviewers mentioned that the technicians were knowledgeable, friendly, and did an excellent job replacing garage door springs, openers, and doors. The company's ability to provide prompt and efficient service, including same-day repairs, is also commended.
Customer Service and Communication
IDC is lauded for its outstanding customer service, with reviewers praising the company's responsiveness, friendly staff, and willingness to resolve issues promptly. The service managers are highlighted for their courtesy and effectiveness in addressing customer concerns.
Reasonable Pricing and Value
Many reviewers expressed satisfaction with IDC's pricing, noting that the company offers reasonable rates and provides excellent value for the quality of work performed.
Technician Performance
Individual technicians, such as Adam and Dan, are praised for their exceptional performance, knowledge, and professionalism. Reviewers appreciate the technicians' ability to explain issues and provide thoughtful recommendations.
Areas for Improvement
One reviewer expressed disappointment with the company's customer service policies, specifically the requirement to pay for a service visit before obtaining a quote for repairs.
